POL-08 — Medication Management Policy

Medication management is a high-risk activity in disability support. Errors can cause serious harm. This policy defines the conditions under which CONVI workers may assist with medications, what that assistance looks like, and what must be documented.

When in doubt — do not proceed. Call the Director: +61 494 574 786
CONVI workers do not administer medications independently. All medication assistance occurs within a clear, documented authority framework.

Document reference	POL-08
Version	v1.0
Status	Current — Authoritative
Applies to	All CONVI workers who assist with any medication-related activity
Review cycle	Annual or on clinical change

1. The 4 Levels of Medication Assistance

Level	Description
Level 1: Prompting	Worker verbally reminds participant to take their medication. Participant handles the medication themselves. No physical assistance.
Level 2: Supervised self-administration	Worker is present while participant self-administers. Worker does not handle medication.
Level 3: Assisted administration	Worker assists participant to access, prepare, or take medication (e.g., opens a blister pack, hands the dose). Participant has capacity to consent to the assistance.
Level 4: Administration	Worker administers medication to a participant who cannot self-administer. Requires specific training, documented authority, and clinical guidance. HIGH RISK.

CONVI workers only operate at the level explicitly authorised in the participant's Support Plan and consistent with their training. A worker is never required to operate at a level beyond their training or authority.

2. Authority Requirements

Before any medication assistance occurs:

The participant's Support Plan or Health Action Plan must explicitly describe the level of assistance authorised
The treating medical practitioner or prescriber must have been involved in the care plan where Level 3 or Level 4 assistance applies
The participant (or their nominee/guardian) must have consented to medication assistance from CONVI workers
The worker must have completed the relevant training for the level required

CONVI does not provide Level 4 medication administration without: specific worker training, a current Medication Administration Plan signed by a prescriber, and Director approval. This is a High Intensity support activity.

3. Medication Documentation

For every medication assistance interaction, the worker records in the BC session note:

Medication name(s) and dose(s) involved
Level of assistance provided
Participant response (no adverse response, or describe any observed reaction)
Time administered / time prompt provided
Any refusals, missed doses, or variations — and the outcome

4. Medication Storage

CONVI workers must confirm that medications are stored appropriately at the participant's home:

Medications requiring refrigeration are stored in a suitable fridge — not with food
Medications that are dangerous in overdose are stored securely — not accessible to children or other household members
Medications are in original packaging with current prescription labels

If a worker identifies an unsafe medication storage situation, they report this to the Director the same day.

5. Medication Errors

A medication error includes: administering the wrong medication, wrong dose, wrong time, wrong participant, or missed dose where administration was required. If a medication error occurs:

Stop. Do not administer further medication.
Assess the participant for immediate adverse effects — call 000 if any concern
Notify the Director immediately: +61 494 574 786
Notify the participant's emergency contact
Contact the participant's GP or the Poisons Information Centre: 13 11 26
Document the error accurately and completely in the BC incident log — same day

Do not delay reporting a medication error for any reason. The participant's safety is the only priority.

6. Medication Refusal

If a participant with capacity refuses medication, the worker respects the refusal. Capacity to refuse is assumed unless a legal determination says otherwise. The worker documents the refusal in the session note and notifies the Director where the medication is prescribed for a serious condition.

7. PRN (As-Needed) Medications

PRN medications may only be prompted or administered when:

A clear prescriber instruction exists defining when the PRN is to be used and at what dose
The worker has been trained on the specific PRN and its indications
The Support Plan authorises the worker's role in PRN management

Workers do not independently decide to administer PRN medications based on their own clinical judgement. They follow the documented criteria. If the situation is unclear — call the Director.

POL-08 | v1.0 | May 2026 | Convi Pty Ltd (ACN 677 127 703) as Trustee for Attard Family Australia Trust | ABN 60 342 025 267

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