Policy library

Nothing to hide.
Everything visible.

CONVI's complete policy suite is publicly available. If you're a support coordinator, plan manager, participant, or family member — it's all here. No request required. All 14 policies, updated May 2026.

Category 1

Participant Rights & Safety

How CONVI protects and upholds the rights of every participant — privacy, complaints, child safety, safeguarding, and your rights as an NDIS participant.

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POL-01
Privacy & Confidentiality Policy
Privacy Act 1988 (Cth), Health Records Act (Vic), Australian Privacy Principles, 7-year retention schedule, breach notification
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POL-03
Complaints & Feedback Policy
2-day acknowledgement, 10-day standard resolution, anonymous complaints accepted, NDIS Commission external escalation rights, anti-retaliation
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POL-06
Child Safe Policy
All 11 Victorian Child Safe Standards, WWCC requirements, NDIS Worker Screening, mandatory reporting obligations, child-safe code of conduct
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POL-07
Safeguarding & Abuse Prevention Policy
6 abuse types defined, prevention design, internal and external reporting chain, worker suspension protocol, whistleblower protection
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PART-07
Participant Rights & Responsibilities
Your 11 rights as a CONVI participant, CONVI's obligations to you, your responsibilities, and independent advocacy contacts
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Category 2

Service Delivery

How CONVI manages incidents, medications, behaviour support, and restrictive practices — the operational safety framework for day-to-day support delivery.

⚠️
POL-04
Incident, Near Miss & Emergency Management Policy
Reportable incidents defined, pre-existing injury protocol, unexplained absence threshold, 24-hour NDIS Commission notification, mandatory reporting
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POL-08
Medication Management Policy
4 levels of assistance, authority and consent framework, storage requirements, medication error response, PRN protocols
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POL-12
Restrictive Practices Policy
5 types defined (chemical, environmental, mechanical, physical, seclusion), NDIS framework, Victorian Senior Practitioner authorisation requirements
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POL-13
Behaviour Support Policy
Positive behaviour support (PBS) principles, BSP compliance, de-escalation framework, worker obligations, post-incident support
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Category 3

Operations & Conduct

The standards that govern how CONVI workers behave, communicate, and operate — including the NDIS Code of Conduct, workplace safety, infection control, conflicts of interest, and communications.

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POL-02
Code of Conduct
NDIS Code of Conduct (7 obligations), CONVI professional standards, boundaries, workplace conduct, breach consequences. Signed by all workers at induction.
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POL-05
Workplace Health & Safety Policy
OHS Act 2004 (Vic), hazard identification, lone worker protocol, manual handling, worker wellbeing and psychosocial safety
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POL-09
Infection Control Policy
Standard precautions, PPE requirements, hand hygiene, when workers must not attend, participant illness, outbreak management
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POL-10
Conflict of Interest Policy
Disclosure obligations, management approaches, gifts register ($20 limit), personal relationship protocols, participant financial transaction prohibitions
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POL-11
Social Media & Communications Policy
Approved channels (email, phone, Teams, SMS to Director), prohibited channels, personal social media restrictions, photography consent
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Category 4

Diversity & Inclusion

CONVI's commitment to rights-based, equitable support — grounded in the UN CRPD and covering anti-discrimination, cultural safety, LGBTIQ+ inclusion, and disability language.

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POL-14
Diversity, Inclusion & Disability Rights Policy
Rights-based framework (UN CRPD), anti-discrimination, cultural safety, Aboriginal and Torres Strait Islander cultural safety, LGBTIQ+ inclusion, disability language standards
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Policy questions? If you have a question about any CONVI policy, or need a copy for your own records, contact Alex directly: alex@convi.au or +61 494 574 786. Response within 1 business day.